To see how much data you have remaining, open the Global YO app and go to the My eSIM bubble. Click on the data plan listed under Active Data Plans to view your remaining data. Keep in mind that once your data is used up, you won’t have internet access without a Wi-Fi connection.

Check out this list of eSIM-compatible devices to see if your device is on it. You can also look up your device’s specs online or visit the manufacturer’s website for more information.

To let your phone automatically choose which SIM to use for data based on coverage and availability, you’ll need to turn on “Data Switching” in your settings.

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Here’s how to set it up (steps might vary by phone model):

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1. Go to Settings.
2. Tap on Mobile Service or Mobile Network.
3. Choose SIM Management or a similar option (for Android).
4. Turn on Allow Mobile Data Switching or Data Switching.

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When this feature is enabled, your phone will use data from your plans depending on which network has the strongest signal. This is useful for staying connected, but be aware that it can consume data quickly since you won’t know which plan is being used at any given time.

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If you’re roaming and only want to use your Global YO eSIM+ for data, make sure to turn off “Data Switching.” This setting will help ensure that your phone only uses data from the Global YO eSIM, avoiding potential additional charges. Mobile data switching may not work if both eSIMs are not set to allow data roaming, so check with your provider for availability and any potential charges.

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If you purchased your eSIM+ data package through the Global YO app, you’ll need to activate it when you’re ready to use it, and this must be done while connected to Wi-Fi. If you purchase an eSIM for a country where you’re not currently located, you can install it, but it won’t activate until you arrive. Please note, that most eSIMs can only be activated once. If you remove the eSIM from your device, you will not be able to reinstall it.

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Global YO allows you to choose a later eSIM activation via My eSIM bubble, which is ideal if your trip is planned for a future date or if you’re gifting the eSIM to someone else. If you’re gifting the eSIM, remember that you’ll need to activate the package for them, and they won’t be able to monitor their usage since their eSIM will remain linked to your account.

To verify if your eSIM is installed successfully, follow these steps:

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‍For iOS:

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1. Go to Settings.
2. Tap Mobile Service.
3. Check the SIMs section for your eSIM plan—it should be listed with its status.

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For Android:

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1. Open Settings.
2. Tap Mobile Network.
3. Select SIM Management or a similar option.
4. Find your eSIM plan under the SIM card options—it should show as activated if it’s installed correctly.

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If you see the eSIM listed and it’s not showing any error messages, it’s installed and active.

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If you’ve installed your eSIM and selected it as primary but still don’t have an internet connection, it’s possible that your APN settings weren’t configured automatically during the eSIM download. Don’t worry—here’s a quick guide on how to set up the APN based on your device’s operating system:

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Setting up the APN for Android:

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1. Go to Settings.
2. Tap Mobile Network.
3. Select Mobile Data.
4. Tap Access Point Names next to the Global YO eSIM.
5. Tap the New Data Connection icon (+).
6. In the Name field, enter “globaldata”.
7. In the APN field, enter “globaldata”.
8. Leave all other fields blank or set to their default values.
9. Save the APN and select it.

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Note: Instructions may vary depending on the manufacturer and Android version.

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Setting up the APN for iOS:

1. Open Settings.
2. Tap Mobile Service.
3. Select your eSIM under SIMs.
4. Choose Mobile Data Network.
5. In the APN field, enter “globaldata”.
6. Leave the Username and Password fields empty.

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If you still can’t connect after setting up the APN, please contact us at support@globalyo.com or submit a ticket through the Help bubble. Include the country you’re visiting, your device model, and a screenshot of your APN settings for further assistance.

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Yes! You can purchase multiple eSIMs for the same country by getting the eSIM data plans through the eSIM shop bubble.

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Additionally, you have the option to top up an already active eSIM by selecting the Top-Up option in the My eSIM bubble.

Caution! Once you delete your eSIM, it won’t be possible to reinstall it. If your data package is active but not working, do not attempt to delete the eSIM+ to try and fix it.

If you still want to manually remove your eSIM, follow these steps:

1. Go to Settings.
2. Tap Mobile Network or Mobile Service.
3. Select your mobile plan.
4. Tap Delete eSIM or a similar option .

Keep in mind that once you remove your eSIM, you won’t be able to connect through that line anymore, and any contacts linked to it will automatically switch to your preferred line.

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At Global YO, we understand that sometimes things don’t go as planned. Here’s everything you need to know about our refund policy:

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1. Eligibility for Refunds:

• Unused eSIMs: If you haven’t activated your eSIM, you’re eligible for a full refund within 30 days of purchase.
• Technical Problems: If the eSIM can’t be installed or used due to an issue on our end, you’re covered.
• Compatibility Issues: If your eSIM is incompatible with your device and hasn’t been used, you can request a one-time refund within 30 days. We offer this as a gesture of goodwill.
• Faulty eSIM: If the eSIM is defective and cannot be used, we’ll sort it out for you.
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2. How to Request a Refund:

• Email Us: Send an email to support@globalyo.com with your order number and a brief explanation. Fun stories are always welcome!
• Review Process: Our team will review your request and get back to you.
• Refund Processing: If approved, your refund will be processed and should appear in your account within 30 business days.
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3. Non-Refundable Situations:

• Expired eSIMs: No refunds for eSIMs that expired before activation.
• Partial Usage: We can’t offer partial refunds for used data.
• Third-Party Purchases: If you bought our eSIM through a third party, contact them directly for refunds.
• Fraudulent Purchases: Refunds will not be issued for purchases involving fraud or abuse of our Terms and Conditions.
• Unauthorized Purchases: These will be investigated and may be suspended if suspicious activity is detected.
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4. Special Circumstances:

• Faulty eSIM: Contact support at support@globalyo.com if your eSIM is faulty. We’ll troubleshoot and provide a replacement if needed.
• Weak Signal: If you experience weak signal issues, reach out to support for troubleshooting and resolution.
• Cooperation Required: For all refund requests, cooperation in troubleshooting and resolving the issue is necessary.
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